24/7 support for breakdowns, incidents and vehicle downtime

Breakdown & Incident Management

Key Points:

24/7/365 driver support
Reduced vehicle downtime
Immediate recovery and repair coordination
Claims and cost management
Comprehensive UK-wide support

PVS Breakdown & Incident Management provides drivers with 24/7 access to support when a vehicle is off the road, involved in an accident or requires roadside repair and recovery. The service is designed to protect driver welfare, minimise disruption, coordinate repairs and manage costs effectively across the full incident lifecycle.

Speak to a Fleet Specialist

“Fast, structured support at the point of breakdown or incident protects drivers, reduces downtime and keeps fleet operations moving.”

Marcus PuddyCEO, PVS Group UK

A complete response process built around driver welfare and operational continuity

24/7 driver support
Drivers have access to support at any time, ensuring breakdowns and incidents are reported quickly and managed without delay.
Recovery and replacement vehicles
PVS coordinates roadside assistance, recovery and replacement vehicles where required to reduce disruption and maintain operations.
Claims and cost control
Incident activity is managed with insurers and repair partners to mitigate costs, control claims spend and reduce financial exposure.
UK-wide repair network
A comprehensive repair network provides support across vehicle classes, fuel types and locations throughout the UK.

Keeping drivers supported and vehicles moving

Breakdowns and incidents create immediate operational risk. PVS provides a structured management process that supports drivers, coordinates roadside response, manages recovery and repair, and keeps fleet operators informed throughout the event.

24/7/365 support for vehicle breakdowns and incidents
Roadside repair, recovery and vehicle repatriation coordination
Manufacturer warranty checks and escalation where required
National breakdown support for vehicles outside warranty
Relief or hire vehicle coordination to reduce downtime
First Notification of Loss support following accidents
Claims management focused on mitigating unnecessary costs
UK-wide repair network across vehicle types, sizes and fuel classes
Driver updates by phone, app, email or text
KPI measurement and non-conformity reporting

PVS manages breakdowns and incidents from first report through to resolution, ensuring drivers are not left unsupported and vehicles return to service as quickly and efficiently as possible. The process combines driver welfare, operational control, cost mitigation and clear communication.